Customer Service Representative | Closes April 30, 2025

File #: 2025-O-010
Position: Customer Service Representative
Classification: Full-Time OPSEU Bargaining Unit
Weekly Hours: 35 hours per week
Number of Vacancies: 1
Department: Recreation
Wage Information: An hourly rate of pay of $25.31 (starting) - $26.33 (after 3 months) - $27.38 (after 12 months)
Closing Date: April 30, 2025

Reporting to the Recreation Business Services Coordinator or designate, the Customer Service Representative is responsible for providing high quality customer service by interacting with all patrons and staff in a respectful, friendly, courteous, and professional manner while providing reliable, consistent, and excellent service, directing incoming calls, coordinating program registrations, and promoting programs, facilities and membership information.

Position Responsibilities:

• Provide excellent customer service regarding program, facility, and membership information with ability to multi-task in a fast-paced environment by way of direct communication with patrons, telephone, and email.
• Coordinate program registration activities and determines appropriate fee schedule to use by understanding payment category definitions, user groups, required facilities, insurance, policies, and customer requirements.
• Coordinate and provide tours of Town facilities.
• Prepare, reconcile, and remit float and receipts after each shift.
• Liaise with a variety of internal and external stakeholders; and act as an ambassador for the Town supporting and championing corporate goals and decisions and facilitating public education/relations within the community.

Qualifications and Experience:

• Ontario Secondary School Diploma, or equivalent.
• Minimum of one (1) year of progressive, related experience in a recreation setting or equivalent, required.
• Standard First Aid and CPR-C or willingness to become certified, an asset.
• HIGH FIVE - Principles of Healthy Child Development and HIGH FIVE - Principles of Healthy Aging certification, an asset.
• Good working knowledge of the Occupational Health and Safety Act and WHMIS 2015.
• Excellent interpersonal skills including the ability to work effectively in a team environment and to exhibit courtesy, tact and diplomacy in dealing with the public, department officials and other members of staff. Ability to adhere to confidentiality requirements at all times.
• Excellent written and verbal communication, administrative, customer service, cash handling, organizational, analytical, problem-solving, research, and time management skills.
• Strong ability to work independently, multi-task, manage competing priorities and demonstrate attention to detail, required.
• Excellent working knowledge of Microsoft Office software applications including Excel, Word, Outlook, and SharePoint. Experience using Xplor Recreation software and Point of Sale systems is considered an asset.
• Ability to provide a current and acceptable vulnerable sector police record check.
• Possess the physical ability to perform the essential duties of the job.

Apply to this opportunity by 4:30 p.m. on April 30, 2025 with your cover letter and resume, quoting File 2025-O-010 and your first and last name to: humanresources@bracebridge.ca.

Learn more about why you should Join Our Team!

We thank all who apply, however, only those candidates selected for an interview will be contacted.

The Town of Bracebridge is an Equal Opportunity Employer and is committed to meeting its obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Questions regarding collection of information or accommodation should be directed to the Corporate Services Department at (705) 645-5264.

Personal information is collected under the authority of the Municipal Act, S.O. 2001, c.25 and will be used to determine employment eligibility.